Where can I find a timetable?

Timetables can be found on the Transport for Wales website here.

Can I take my dog on the train?

Passengers may take a dog with them (maximum two per passenger), free of charge and subject to conditions, provided they do not endanger or inconvenience passengers or staff. Please read the conditions before travel here.

Are refreshments available on the train?

The Heart of Wales Line does not usually see a trolley service on its line. The easiest way to check if it will be provided on your train is by buying your ticket through Transport for Wales’s app or website. When you select your route and departure times, an icon will appear indicating if food and drink will be available.

You can also call Transport for Wales on 03333 211 202 between 8am and 8pm Monday – Saturday and between 10am and 8pm on Sundays.

Do I have to reserve my seat?

At the moment Transport for Wales don’t offer seat reservations on any of their routes other than for wheelchair users. If you would still like to plan-ahead of your journey, you can use their Capacity Checker to see what services usually have plenty of space available.

For more information visit the Transport for Wales website.

Can I take my bike on the train?

Cycle spaces are available on Transport for Wales trains however, spaces are limited and where there is no option to reserve a space when you purchase your ticket in advance, it is on a first come first served basis. More information can be found here.

Are children free to travel on the train?

Under 5’s travel for free on all National Rail services.

Under 11’s can travel for free any time on Transport for Wales services if accompanied by a fare paying adult (maximum of 2 children under 11 years old per fare paying adult).

Under 16’s are only able to travel for free on off peak Transport for Wales services when travelling with a fare paying adult (maximum of 2 children under 16 years of age per fare paying adult).

Geographical exclusions apply, see terms and conditions for more information.

Can I use my Concessionary Travel Pass on the train?

If you have a Concessionary Travel Pass from a Welsh Local Authority, you can travel free between any two of these stations from 1st October to 31st March:

Shrewsbury, Church Stretton, Craven Arms, Broome, Hopton Heath, Bucknell, Knighton, Knucklas, Llangynllo, Llanbister Road, Dolau, Pen-y-bont, Llandrindod, Builth Road, Cilmeri, Garth (Powys), Llangammarch, Llanwrtyd, Sugar Loaf, Cynghordy, Llandovery, Llanwrda, Llangadog, Llandeilo, Fairfach, Llandybie, Ammanford, Pantyffynnon, Pontarddulais, Llangennech, Bynea, Llanelli, Gowerton, Swansea.

Transport for Wales does not provide free tickets for journeys wholly between Shrewsbury and Bucknell and Llanelli and Swansea. You can get your free ticket from the Conductor on the train.

More information about traveling with your Concessionary Travel Pass can be found here.

My train was late or cancelled, can I get a refund?

All ticket enquiries and service information should be sought from the operating company. We are not able to help with ticketing and service enquiries. The train operating company for the Heart of Wales Line is Transport for Wales.

Is there WiFi on the train?

Unfortunately the Class 153s which operate on the Heart of Wales Line do not have WiFi however, Transport for Wales are in the process of installing routers on board.

More information can be found here.

I want to know more about Community Rail and how I or my organisation can get involved?

For more information about the Heart of Wales Line Community Rail Partnership please visit our Community Rail page and use our Contact Us page to get in touch, we’d love to hear from you.

I’m concerned about an incident I am experiencing/experienced or witnessing/witnessed, who should I contact?

See it. Say it. Sorted. If you see something that doesn’t look right, speak to staff or text British Transport Police 61016. The British Transport Police are the national police service for the railways in England, Wales and Scotland. They provide a policing service to rail operators, their staff and passengers.

For more information visit the Transport for Wales website or British Transport Police website.

I want to explore multiple routes in Wales, are there any tickets available for this?

Transport for Wales offers multiple options for exploring Wales by train with Explorer Passes, Rover and Ranger tickets. To choose which would suit your needs visit the Transport for Wales website.