All Change' Event | Digwyddiad 'Pob Newid'


We (the Heart of Wales Line Community Rail Partnership) know that there has been significant disruption on the line recently and as a Community Rail Partnership we have used every resource we have within Transport for Wales to feedback the concerns and impact that service unreliability is having on the passengers and communities along the line. 


Please be reassured that we are listening and reading every comment and we sympathise whole heartedly with the experiences passengers are having. We hope that the statement below from Transport for Wales will help you in understanding the reasoning behind the current level of service not being what customers expect and urge anyone experiencing disruption to their journey to contact Transport for Wales.


We understand your frustrations and are doing all we can to feedback and advocate for the line but we are not responsible for the service on the line. Please be kind in your comments and remember that we are a part of your community, the person you make small talk to in the shop or the parent you see in the school yard picking up their child. 


Please read the below statement from Transport for Wales (TfW) regarding the recent service on the Heart of Wales Line.


Transport for Wales Statement


Transport for Wales wishes to apologise to customers who have experienced disruption to their journeys along the Heart of Wales railway line, which connects Swansea with Shrewsbury via Llandrindod Wells.

 

Recent storms have caused damage to some trains and placed exceptional pressure on fleet availability network wide as they undergo repair. Incidents affecting track, signalling and on occasions, staff availability have also contributed to the disruption.

 

A spokesperson for Transport for Wales said; “We sincerely apologise for the recent disruption that has affected customers along the Heart of Wales Line and recognise that the service has not been at the level customers expect. The Line provides an important service for many rural communities and we appreciate the significant impact delays or cancellations will have had on travel plans. Our engineers are working around the clock to ensure that trains are returned into service as soon as possible. 

 

“When disruption occurs, we always aim to provide replacement road transport to enable customers to continue their journeys. This can sometimes be a challenge to resource due to the limited number of bus operators located along the Line, their availability due to other commitments and the distance required to travel. It is however an issue that we are focussed on addressing.”

 

Customers whose train has been delayed or cancelled and who have arrived at their destination station more than 15 minutes late can claim compensation through TFW’s 'Delay Repay' scheme. Full details can be found here or by contacting the Customer Relations team on 03333 211 202.


Check the status of your journey by using the Transport for Wales Journey Check site.


16 May, 2024
Mae Partneriaeth Rheilffordd Gymunedol Rheilffordd Calon Cymru yn falch o gyhoeddi lansiad ei gwefan newydd, a gynlluniwyd i hyrwyddo teithio cynaliadwy a chyfleoedd i fynd a darganfod yr awyr agored a’r golygfeydd ar hyd llwybr y rheilffordd.
16 May, 2024
The Heart of Wales Line Community Rail Partnership is excited to announce the launch of its new website, designed to promote sustainable travel and outdoor exploration along the scenic railway route.
08 May, 2024
Transport For Wales have announced changes for the new train timetables that will come into force in December 2024.
07 May, 2024
Network Rail has successfully installed the main span for the footbridge which will provide step-free access between the two platforms at Llanelli station.
by rebecca.butcher 15 Apr, 2024
Shropshire Walking Connections
by rebecca.butcher 15 Apr, 2024
Dydd Miwsig Cymru | Welsh Language Music Day
by rebecca.butcher 15 Apr, 2024
All Change' Event | Digwyddiad 'Pob Newid'
by rebecca.butcher 15 Apr, 2024
I think the last couple of months since my last update can best be described as a period of gradual progress for the Friends of the Heart of Wales Line Trail (FHWLT). Since the granting of Charitable Incorporated Organisation (CIO) status I have spent some time submitting details which the Charity Commission requires. However, we still need to do more work on adopting policies on a range of subjects, having previously been covered by the policies of the HWL Development Co. Getting this right should mean that securing grants to develop the Trail will be easier, as funders may well expect to see certain policies in place before considering applications. Meanwhile we have now been able to open an account with the Co-operative Bank, largely due to the efforts of Andy Bull, who has taken on the role of Treasurer. This means we can now start to appeal for Trail supporters to join the Friends. The committee has decided that at first the basic annual membership fee will be £10.00 and Lisa Denison has offered to run the membership side of things. So once an online membership application form has been finalised and loaded onto the Trail section of the Community Rail Partnership website, all systems will be go! As I’ve said before in these reports, one of the main reasons for setting up the Friends as a stand-alone organisation is to try to get more help. We would like to have an online newsletter as part of the membership offer, but for that to happen an editor or editorial team is needed – volunteers please! On November 14th we held our annual Trail Champions (TCs) meeting at the Victoria Hall in Llanwrtyd Wells, where we received a very warm welcome from the hall volunteers. A splendid buffet lunch was laid on at the nearby Neuadd Arms before we returned to the hall for the second part of the proceedings. I think those who attended enjoyed the day, but some felt unable to travel because of train cancellations. In addition Lewis Brencher, (Communications Director of Transport for Wales) had to send his apologies, but we were very pleased to welcome in his place Geraint Morgan, TfW’s Community Rail Manager (South), who gave a very interesting presentation. It was great to be able to thank the TCs for their continued efforts to check the route and report issues – and to hear their ideas for the future of the Trail. As FHWLT is not blessed with significant funds at present, we were very grateful that Owen Griffkin, the new Community Rail Officer, was able to let us have £300.00 towards the cost of the meeting. I ought to mention that we could do with some extra TCs on the section between Llandrindod and the Powys/Carmarthenshire boundary. If you would like to know more about what this would involve or if you think you might be able to help do get in touch. As I mentioned last time, we continue to seek ways of diverting the Trail off road not far from Llanbister Road station so that it runs through Pentwyn Farm, which is being developed by the Radnorshire Wildlife Trust (RWT) as a haven for wildlife. Andy and I recently attended a site visit there with representatives of RWT and Powys County Council Rights of Way team. All three organisations agree on how the farm and the Trail can go forward together, but the sticking point is that significant funding will be needed to pay for two bridges over the stream that flows through the site. Andy has put a lot of effort into identifying potential funders and preparing grant applications – but if anyone reading this feels that they could find the money, please let me know! Best wishes for Christmas and the New Year! Mike Watson Chairman/ FHWLT alunwatson@hotmail.com
Share by: